![]() Please refer to the Acronis KBA 57992: Acronis True Image: NAS Is Not Detected. For more information, please refer to Answer ID 9323: How to Map Network Drive on Windows for WD My Cloud.īackup Network Detection - If the WD NAS is not listed under "My NAS connections" and/or under "Network", type NAS` IP-address in the text field "Back up to:", then hit Enter on keyboard. The supported WD NAS must be available to the Windows Opersting system over the the network. If the WD NAS is not listed under "My NAS connections" and/or under "Network", type NAS` IP-address in the text field "Back up to:", then hit Enter on keyboard. For instructions, please refer to Answer ID 29958: How to Change Windows Samba (SMB) Protocol Version on My Cloud OS 5. The My Cloud OS 5 SMB (Server Message Block) protocol needs to be set to SMB2, SMB3. My Cloud Home is not supported by Acronis True Image for Western Digital. IMPORTANT: Remote access by WD Level 2 Customer Support Team is required. If the solutions listed above does not resolve your issue, and Acronis True Image for Western Digital still does not see your drive,Ĭontact WD Level 2 Support and request assistance to resolve the issue. Remove the drive from the RAID Port and connect it to a non-raid port on the motherboard to see if the drive is recognized on the non-raid port.įor Internal / External drives, please refer to Arconis KBA 1515 Acronis Product Does Not Detect Hard Disks in Windows. For more information, please refer to Answer ID 2547 How to Clone an Operating System Drive with Acronis True Image for Western Digital. While the data may be transferred properly, the drive might not be bootable. ![]() IMPORTANT: Remote access by WD Level 2 Customer Support Team is required.Ĭloning to an External drive is not recommended because the controller might use slightly different geometry for the drive. If the cable has been replaced and the USB Enclosure firmware is up to date,Ĭontact WD Level 2 Support and request assistance to resolve the issue when the Operating System detects and can access a WD drive hosted in a 3rd party external enclosure, but Acronis True Image for Western Digital does not see the drive.Contact the manufacturer of the enclosure to obtain and update the firmware. Ensure the 3rd party USB Enclosure firmware is up to date.Replace and try another cable if one is available. Temporarily disable and turn off any third party backup, antivirus or other security related software and reboot the computer to see if this resolves the issue. To resolve a non valid MBR issue, Re-initialize and format the drive.įor instructions, please refer to, Answer ID 18824: How To Initialize a Secondary Drive on Windows. Install the internal drive as a secondary drive, or your external in another system and run a diagnostic test of the drive.įor Internal drives, please refer to Answer ID 31759: Download, Install, Test Drive and Update Firmware Using Western Digital Dashboard.įor External drives, please refer to Answer ID 13880: How to Install and Use WD Security and WD Drive Utilities Features. Replace the cable with a brand new cable as needed.Įnsure internal drives are detected in the system BIOS.įor internal drives, please refer to Answer ID 5264: How to access the system BIOS on a PC.įor external drives, please refer to Answer ID 18075: Access and Use Disk Management Tools on Windows. Ensure to use a known good power, data cable and or USB cable. Network Sharing is not enabled on the comptuer in Windows 10 or 11.ĭouble check all connections and ensure they are tight and secure.The computer is not on the same network as the My Cloud.My Cloud OS 5 - the SMB (Server Message Block) protocol is not set correctly. ![]()
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